Return & Exchange Policy

1.About Cancellations

Orders cannot be cancelled once shipped.

If an item goes out of stock before shipping, we’ll contact you with options: a similar replacement, store credit, or a coupon for future use.

2. Returns & Exchanges

We do not except returns.

If you received damaged product , we can do exchange. To qualify for exchange , please contact us within 48 hours of delivery with an unedited and continuous unboxing video—from sealed package to product reveal. 

Videos with cuts, edits, or pauses unfortunately cannot be accepted.

Please note: Personalized or engraved pieces are not eligible for return or exchange.

3. Shipping & Processing

Exchanges must be arranged within the stated timeframe.

Return shipping costs are to be borne by the customer.

Once we receive and inspect your item, we’ll process the return or exchange within 7–10 business days.

Refunds vs. Store Credit

Refunds (via original payment method) are available for eligible returns.

If you prefer, we also offer store credit, which includes a validity period for future purchases.

4. Exchanges

Exchanges are processed once returned items pass quality inspection.

If the replacement item costs more, you’ll be asked to pay the difference

5. Defective or Damaged Items

Receiving a damaged or defective piece? Contact us within 24–48 hours of delivery.
Please provide us unboxing video without cut or pause and after inspection We’ll happily facilitate a replacement .

6. If Items Are Out of Stock

Should the product remain unavailable after inspection, our team will reach out to offer an alternative—whether it’s a different color, design, or store credit

7. Why This Policy Helps Us All

Reduces misuse—clear rules help prevent fraud or misunderstandings. 
Increases transparency—telling customers what to expect improves brand trust. 
Supports operational clarity—a well-defined policy ensures smoother service workflows.